Frequently Asked Questions
We offer 35 different payment methods including major providers like Mastercard, Visa, American Express, Apple Pay as well as many different local payment methods.
Don't worry we got you covered! Just reach out our dedicated customer service team at support@vxnity.com and we will make sure that you can exchange your items to the size needed.
For the best care of our clothing products, we advise using a washing machine with a lower temperature setting. This not only safeguards the garment but also promotes environmental conservation.
Rest assured, instances of products arriving damaged are extremely rare, thanks to our rigorous quality control measures conducted by our trained warehouse staff prior to shipping. However, should such an unlikely event occur, please send us a photo of the damage by getting in contact with our support staff. Simply send an e-mail to support@vxnity.com. We will promptly dispatch a replacement at no extra cost, prioritizing your shipment.
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At VXNITY, your satisfaction is our top priority and we are deeply grateful for your trust in us. We are committed to doing whatever it takes to ensure you are 100% satisfied with your purchase.